Manager, Account Management

The Manager, Account Management will lead and manage a team of Account Managers responsible for retaining and growing Everbridge’s customer base. As the leader of this team, you will support the department's strategy to ensure sustainable high performance. Success in this role is measured by achieving 95+% retention rates and driving revenue growth within the account base. The Everbridge Account Management team is collaborative, results-driven, and high-performing. It is responsible for the retention and incremental growth of Everbridge’s customer relationships.

Will recruit, train, and develop a team of Account Managers, setting revenue targets focused on customer retention and account growth. Will also design and execute strategies to upsell existing accounts and identify new opportunities for the Account Executive team. Develop and implement strategies to increase and sustain retention, understand the competitive landscape, and emphasize Everbridge's differentiators. Will cultivate a collaborative culture with other teams, especially the Sales team, to improve customer experience and loyalty.