IT Support Technician

Serve as the primary point of contact for incoming IT support issues, managing tickets from initial submission to resolution or escalation. Diagnose and resolve common hardware, software, and peripheral issues remotely; document solutions and create helpful “how-to” guides for internal knowledge sharing; and support laptop setup, replacement, and courier logistics. Manage the lifecycle of corporate laptops and maintain accurate asset records. Monitor system alerts and escalate issues when necessary. Administer user accounts and permissions across systems.