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About Honk:
- Technology-driven roadside assistance platform.
- Connects enterprise customers with independent service providers.
- PE-backed, scaling fast, investing in automation and AI.
Role Overview:
- Leads a team of Operations Supervisors and specialists.
- Accountable for frontline and escalation team performance.
- Partners with cross-functional teams to improve processes.
Qualifications:
- 5+ years leadership experience in customer service or operations.
- Experience leading supervisors and developing high-performing teams.
- Strong analytical and problem-solving skills.
Honk
Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.