Job Description
Communication:
Using installation management tools, provide clear and accurate communication.
Ensure that all new installations booked through the National Account Support Center are clearly represented in the backlog.
Ensure TIP record is updated immediately with records of all communication between the Installation Coordinator and all internal and external customers.
Coordination:
Maintain regular contact with the respective National Account Manager, assigned customer, and the Field Organization.
When requested by the National Account Manager, participate in conference calls as required.
Act as the conduit between the Field Organization, the National Account Manager, the Customer, and the Project Management Group to resolve installation issues.
Responsibilities:
Comply with all requirements for information, including, but not limited to, various installation milestones, estimated closed date, customer due date, and permit information.
Maintain all customer-driven changes within TIP.
Provide weekly customer reports.
About Johnson Controls
Johnson Controls is a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places, and the planet.