Customer Operations Associate

Responsibilities:

• Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees
• Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA
• Problem-solve with urgency when setup or configuration issues arise

Qualifications:

• 2+ years of experience in customer service, operations, or benefits administration
• Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus
• Proficiency with HubSpot, Zendesk, or similar tools
• Excellent written and verbal English communication skills

Culture:

• Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously
• Based in the Philippines (required)
• Equal opportunity employer celebrating diversity and committed to an inclusive environment