Serve as the front line of member experience, resolving questions and issues across phone, email, chat, and SMS for members navigating their healthcare.
Triage and prioritize member needs in real time, handling high-impact issues with urgency and sound judgment while connecting members to external resources when needed.
Identify workflow gaps and partner with leadership to improve processes and tooling to deliver fast, empathetic support.
Vitable is a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers, bringing accessible, high-quality care to over 85 million uninsured and underinsured Americans. As a growing company, we empower businesses to become better employers with a culture focused on empathy and excellence.
Partner with small teams to understand business needs and challenges, guide them through account setup/customization and training to ensure success with Badger Maps.
Proactively manage relationships through strategic outreach and follow-up to reduce churn and grow account value.
Create customer value and loyalty, drive upsells/upgrades based on the customers' needs, and ask for reviews/case studies and referrals.
Badger Maps is a SaaS company. They help field sales teams be more productive and successful. We foster a collaborative, team-based ownership model, emphasizing strong collaboration, consistency, and accountability.
Provide delightful support to Employees and Clients re: Benefits in multiple areas.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams and encourage every member of the team to bring their talents, experiences and culture to the table.
Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
Manage high-complexity insurance workflows and inbound support requests to collect documentation.
Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.
Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.
Serve as the primary financial and billing contact for caregivers during the onboarding process into behavioral health services.
Explain insurance benefits, coverage details, and estimated out-of-pocket costs in a clear and compassionate manner.
Respond to initial billing, insurance, and payment-related questions, escalating complex inquiries to appropriate insurance providers or internal teams.
Jobgether helps partner companies find candidates for their open positions. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Actively engages with Benefits Administration system to complete new and renewing account installation.
Provides assistance to internal and external clients with basic BenAdmin Q&A, reports, troubleshooting and data questions.
Consistently achieves or exceeds established SLA expectations on individual performance.
CRC Benefits is an industry leading provider of benefits services, with a culture focused on inclusion, trust, collaboration, and innovation. The company has earned a Top Workplaces USA award three years in a row based solely on employee feedback, valuing employees and encouraging growth.
Meet client needs by collaborating across business functions and following through on outstanding items.
Track internal performance to confirm client expectations are consistently met while maintaining accurate client records.
Research issues, access necessary resources, and escalate to appropriate internal experts for comprehensive resolution.
Personify Health created a personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. Our team is on a mission to empower people to lead healthier lives.
Help potential customers navigate the online shopping experience and find suitable health insurance quotes.
Resolve administrative and billing questions with urgency and clarity, turning stressful questions into seamless resolutions.
Use industry-leading support tools and CRMs to document interactions and propose product/process improvements.
SimplyInsured aims to eliminate the fear associated with health insurance for small business owners by making it transparent and accessible. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , SimplyInsured is disrupting a convoluted industry.
Processes client’s payrolls and maintains client folders.
Responds to client inquiries via telephone and email regarding payroll and benefits administration.
Coordinates benefits plans including enrollments, invoice reconciliation, and terminations.
Hilb Group is a Top 25 middle-market independent insurance broker founded in 2009. They offer expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation.
Manage enrollment processing, research, and resolve eligibility and enrollment issues.
Review plan documents and benefit attributes for accuracy and manage them within the internal system.
Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.
Newfront is a modern insurance brokerage, transforming the industry with innovative technology and expertise. They are committed to fostering a diverse and inclusive workplace where employees can grow and contribute to the company's success.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.
Conduct regular one-on-ones and performance reviews to promote employee growth and high-impact performance.
Act as the primary escalation point for member issues and complex (fertility-related) financial and billing issues.
Use your continuous improvement mindset to define and iterate on processes to drive efficiency and accountability toward KPIs.
Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns.
Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries. They are a diverse, remote-first company that values innovation and contributions, and they positively impact lives around the world by assisting organizations in building exceptional global teams.
Converse virtually with clients, weaving financial strategies that empower.
Cultivate client bonds that stand the test of time.
Ride the crest of industry trends, fortifying your knowledge.
We are a third-party recruiter helping teams find qualified candidates to enter financial services on a part-time basis. We foster a fun, energetic, and positive team environment.
Own the full B2B sales cycle from outbound prospecting to close across SMB and upmarket employer accounts.
Navigate broker relationships, build pipeline, and close deals that bring real healthcare access to hourly and frontline workers.
Maintain accurate forecasting and pipeline hygiene in HubSpot while working closely with SDRs, RevOps, and Customer Success.
Vitable is a health benefits platform designed for hourly and frontline workers, making it easy for employers to offer high-quality healthcare. They are a small, passionate team moving fast to solve a problem that genuinely deserves solving.
Respond to customer inquiries through various communication channels.
Handle inbound and outbound customer calls professionally.
Accurately record, update, and maintain customer information in company systems.
Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.
Serve as the point of contact for new client referrals and guide families through the intake process.
Obtain insurance benefit information and assist families with understanding their plan details.
Collaborate with cross-functional team members to ensure optimal service delivery.
LEARN Behavioral is dedicated to nurturing children with autism and special needs to lead resilient and fulfilling lives. They specialize in evidence-based applied behavior analysis, delivering personalized treatment plans, and have 20 years of clinical insights.
Primarily responsible for making outbound calls to healthcare providers.
Accepting inbound calls from healthcare providers.
Answer questions about participation requirements, registration, assessment completion and scoring results.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries. With over 66,000 employees, we combine scale, expertise and execution to create meaningful, measurable impact.