Associate Partner Manager

As Shippo continues to scale its partner ecosystem, we need to ensure that our smaller but high-potential partners (i.e. the “long tail” of our portfolio) receive proactive, thoughtful support. The Associate Partner Manager (APM) role is designed to nurture and grow these emerging partnerships, ensuring they feel supported, connected, and strategically guided as they scale. This role bridges the gap between operational excellence, organization, strong external facing skillsets and to ensure that Shippo’s tools, programs, and support are helping these SMB partners thrive.

Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB’ partners that span a variety of different verticals. Coordinate with internal teams (product, marketing, carrier operations, support) to resolve partner issues and execute on partner requests. Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio.