Account Specialist, Activation

This position plays a vital role in articulating the value of 1Password to customers, assisting, and creating strong relationships with our new and existing clients and matching our product features with customers needs. Additionally, this role helps with driving value for our customers and provides best practice guidance on using the platform, leading to greater deployment and adoption of 1Password and ultimately to expanding our current customer base.

With your team, oversee a large portfolio of clients, supporting admins and owners by understanding their goals, helping deploy their seats, driving good habits to encourage deeper usage and resolving pain points with our solutions. Help drive relevant messaging to large groups of customers and respond to those needing human intervention for driving deployment or adoption or mediate risks. Foster and nurture clients needs and leveraging internal subject matter experts to ensure they are answered accurately and in a timely manner. Proactively engaging clients to assess customer experience and current usage of product, and identify upsell opportunities. Collaborate with internal teams (Solutions, Growth, Product etc.) to ensure timely addressing of needs. Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction. Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed. Utilize Salesforce to accurately manage, track, and report sales activities and results.