IT Engineer I

The corporate IT Team does more than fix laptops—they empower every team member to do their best work. As part of the Information Technology and Global Supply (CIOGS) organization, they make sure SimpliSafers feel supported, connected, and confident in their technology. As an IT Engineer I, you’ll be the first point of contact for technical issues, with a special focus on supporting the in-person offices in Richmond.

You will team up with the UST, other IT groups, and cross-functional departments so colleagues have the tools and support they need every day. Duties include offering hands-on help in the Richmond offices, resolving hardware and software hiccups, and creating a smooth, reliable user experience. You will also be serving as a primary IT support resource for the Richmond offices, while also providing timely remote assistance to end users in Boston and the UK.

Primary responsibilities include delivering “white glove” customer service by triaging IT tickets, troubleshooting issues, and promptly resolving technical challenges for employees and contractors. You will collaborate with key stakeholders and teams (including Infrastructure and InfoSec) to streamline technical processes and maintain a secure, reliable environment. You will also handle a wide range of hands-on tasks, from cable management to hardware setup, ensuring employees have the tools and support they need to succeed.