New Technical Services Representative Level I (Partime)

Job Overview:

• The Technical Service Representative Level I (Partime) will be an integrated member of the implementation and on-call customer technical support team.
• This individual will have a key role in responding immediately to customer service needs.

Duties and Responsibilities:

• Provide telephone, chat and email support to customers and tenants for troubleshooting requests & incidents.
• Use Zendesk to log all requests & incidents including detailed information for every incident and utilize the CRM to track physical assets.
• Escalate incidents to appropriate level and perform other related duties as assigned.

Qualifications:

• 1-3 years previous technical support experience and basic knowledge of IPv4 networks, VLAN, remote connection tools.
• Experience using Zendesk or other case management systems and Microsoft Office products.
• Excellent verbal and written communication skills and ability to work in a collaborative team environment.

Benefits:

• Remote work options and comfortable work-life balance.
• Paid time off (PTO) and paid family leave.
• Personal and family health insurance options and development/training opportunities.