Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.
Provide timely and professional support through email, chat, phone, and ticketing systems.
Troubleshoot common product, account, and workflow-related issues for customers and internal users.
Accurately document customer interactions, troubleshooting steps, and resolutions.
FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.
Provide remote IT support to over 4000 users across the business.
Partner with People Team to process changes, onboarding and offboarding requests.
Install, configure, and troubleshoot software packages - including operating systems and 3rd party applications.
National Debt Relief, founded in 2009, aims to help consumers deal with debt and is a trusted debt relief provider. They have assisted over 450,000 people, settling over $10 billion in debt, rated A+ by the Better Business Bureau.
Manage day-to-day support operations for a team of 8-10 Support Engineers.
Lead the onboarding, technical mentoring, and career coaching for all direct reports.
Partner with Support and CX Operations to refine workflows and improve internal tooling.
Tailscale is building software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Assist residents, vendors, and property teams via phone, email, and online channels, providing timely and professional solutions.
Coordinate and track service requests from start to finish, scheduling appointments and ensuring timely follow-up with internal departments and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC aims to be the most trusted property management partner by delivering exceptional results and enhancing quality of life for residents. The company values responsibility and cooperation, building communities where residents feel at home and coworkers are inspired to develop their skills, with a growing team.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Resolving issues through phone, chat, and email in a fast-paced environment.
Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.
Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.
Answer end-user questions by supporting phone calls, chats, and web inquires.
Take ownership of assigned client accounts by managing and resolving issues from start to finish.
Deliver fast, accurate, and friendly solutions that create a great client experience.
Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.
Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.
Respond to customer inquiries quickly and efficiently.
Deliver remote installation, configuration, and support for new & existing customers.
Provide remote troubleshooting and technical support to customers.
Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Answer telephone calls from customers inquiring about goods and services.
Assist clients with inquiries on debit card incentives, orders, and balances.
Provide high-quality service with a helpful, professional attitude.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. We are an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Provides primary support to customers encountering problems using the CDK’s products and solutions.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.