Genesys Cloud CX Integration Engineer

Integration Design:

-Design and implement integration flows between Genesys Cloud CX and CRMs.

-Configure and optimize CRM integrations, including data synchronization.

-Develop and maintain middleware components required for integration.

Data Management:

-Ensure scalability, reliability, and security of data exchange between systems.

-Conduct end-to-end integration testing and perform performance tuning.

-Document integration logic, dependencies, and maintenance procedures.

Collaboration and Skills:

-Collaborate with Functional Analysts and Business Analysts.

-Stay updated on new Genesys Cloud CX features and API enhancements.

-Utilize AWS or Azure cloud environments and CI/CD pipelines.