Job Description
As a Trustly Technical Account Manager, you will be responsible for driving technical and operational utilization of our products with our largest merchants and partners. You will leverage your technical acumen, and cross-functional collaboration skills to drive smooth operations and build the infrastructure that enables continuously growing value for consumers, merchants, partners, and Trustly.
You will develop strategic technical and operational relationships with key client stakeholders that enable and optimize the infrastructure required to deliver business value. The role includes understanding, maintaining, and driving high quality incorporation of Trustly within merchant and partner business operations and technical environments, identifying and driving new feature requests with our Product teams.
You will engage with merchants to overcome technical blockers and increase adoption, identify and present new services and lead quarterly operational summits to better continually tighten operational relationships, understand and technical needs. You will also plan for Partner events and launches, partnering with Product, Operations, and Engineering to ensure client success during critical moments and be the point of escalation and management to resolution for technical and operational issues.
Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices, you will also diagnose and identify issues with API’s, Code, and Trust Services by identifying irregularities in functionality and unexpected behaviors of Trustly products through proactive monitoring and transaction reviews.
About Trustly
Trustly is building a smarter, faster, and more secure financial future by revolutionizing the world of payments as a global leader in Open Banking Payments.