Director, Onboarding & Implementation

Seeking an experienced, strategic, and customer-obsessed Director of Onboarding & Implementation to lead our customer onboarding function. In this role, you will be responsible for designing, scaling, and optimizing onboarding programs that drive efficient and effective activation measured by time-to-value, product adoption, and long-term customer success. You will manage a team of onboarding managers and specialists and collaborate cross-functionally with Sales, Product, Support, Marketing and Customer Success teams to ensure a seamless and value-driven start for every new customer. As the Director of Onboarding you will ensure the seamless onboarding of all of our customers from SMB to multi-location enterprises, franchises, and private equity-backed organizations that require customized onboarding approaches. You will lead, mentor, and grow the onboarding team, fostering a high-performance culture centered on customer satisfaction and outcomes. You will own and evolve the onboarding strategy to deliver scalable, repeatable, and personalized experiences across different customer segments.