Director of Client Success

Lead, mentor, and develop a team of Client Success Managers to drive client engagement, satisfaction, and retention. Establish and execute strategies to drive client renewals, minimize churn, and identify upsell and expansion opportunities. Collaborate with client delivery, product, and support teams to ensure a seamless client experience and drive adoption of our solutions. Oversee client contract management, including renewals, negotiations, and compliance. Partner with internal teams to maintain accurate client data.

Monitor key client success metrics and using data-driven insights to improve team performance and client outcomes. Act as an escalation point for high-impact client concerns and ensuring timely resolution. Advocate for client needs within the organization to inform product development and service enhancements.