Job Description
The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Responsibilities include providing initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center and quickly assessing the user's issue and provides first level support for problem resolution. The representative will also Document information specific to the resolution and escalate unresolved issues and Recognize operational challenges and suggest recommendations to management.
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision
About IQVIA
IQVIA understands what it takes to deliver nationally and internationally and helps biopharma and medical device companies get their therapies to patients.