Manager, Customer Success & Account Mgmt

The Manager, Customer Success & Account Management leads the team responsible for ensuring customer satisfaction, retention, and growth across all accounts. This role combines strategic leadership, operational oversight, and customer advocacy to drive measurable outcomes such as renewals, exam completions, and account expansion. You will be accountable for the performance of the Customer Success Account Managers and for aligning fulfillment operations with organizational goals.

Responsibilities include building and mentoring a team of Customer Success Account Managers, defining customer success strategy, overseeing account reviews and renewal cycles, and ensuring seamless execution of training delivery. The role requires strong interpersonal skills, project management abilities, and a focus on achieving revenue goals with integrity. Leadership experience managing Customer Success Account Managers is essential, initially managing 2 with opportunity to expand. Proven ability to retain customers, grow accounts, and lead cross-functional initiatives.