E-Commerce Customer Engagement Lead (North America)

We are seeking a highly analytical and results-driven E-Commerce Customer Engagement Lead to propel Hospitality Solutions’ state-of-the-art SynXis Retailing solution. In this role, you will partner with our hospitality clients to elevate their commercial strategies and drive revenue growth through advanced retail and e-commerce techniques. Key Responsibilities: Lead Regional Engagements: Oversee regional e-commerce initiatives to drive consistent revenue growth on the SynXis Retailing platform. SKU Management Strategy: Develop a data-driven SKU management strategy, identifying optimal SKUs for retail customers based on insights and analytics. SKU Development: Collaborate with regional retail clients to design complex SKU variations that enhance the performance of their virtual storefronts. Content Optimization: Ensure the creation of top-notch SKU content that highlights hotel brands' unique value propositions, including engaging imagery, compelling feature titles, and detailed descriptions. Performance Audits: Conduct audits of existing SKUs and recommend enhancements, including seasonal offerings. Data Analysis and Reporting: Analyze SKU performance month-over-month using e-commerce KPIs, delivering comprehensive reports to stakeholders.