Deal directly with internal and external customers via telephone and electronic channels.
Track sample collection kits and answer questions regarding test status.
Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. Natera's team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, and software engineers from world-class institutions.
Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Supports Curana Health’s mission, values, and commitment to excellent service.
Protects patient information by following all Corporate Compliance and HIPAA guidelines.
Organizes and maintains accurate files, logs, and reports for the medical records department.
Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. Founded in 2021, they have grown to serve 200,000+ seniors in 1,500+ communities across 32 states with a team of more than 1,000 clinicians and professionals.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Supports patient care in a call center by acting as a liaison between laboratory sections and caregivers.
Delivers excellent customer service to internal and external caregivers via phone, email, and other communication channels.
Researches and reports patient test results to authorized caregivers.
Dartmouth Hitchcock Medical Center and Clinics is home to the largest laboratory in NH, providing Pathology and Clinical Laboratory services to DHMC and Clinics physician practices, Dartmouth Health member hospital, as well as to independent practices and hospitals throughout NH and VT. They are a leader in process improvement (LEAN/Six Sigma) and encourage collaboration and teamwork for future innovation.
Review clinical documentation and treatment trajectory to ensure care meets medical necessity standards.
Synthesize clinical documentation, medical record information, and outcomes data to make recommendations on next steps in care.
Partner cross-functionally to support high-quality, clinically appropriate care across the network.
Rula is dedicated to treating the whole person and aims to create a world where mental health is no longer stigmatized. They are a remote-first company committed to providing quality, evidence-based, and compassionate care, empowering individuals to take charge of their mental health.
Leverage multiple information sources, including LIMS, to review cases for accuracy and completeness of pathology tissue samples for Signatera and Altera testing.
Interpret pathology reports, clinical notes and additional testing reports to complete light data entry for each tissue sample.
Collaborate with team members to resolve potential discrepancies and ensure timely resolution.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.
Drive collaboration and coordination with business functions to resolve escalated patient needs.
Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues.
Lead operational programs, projects, and initiatives that drive the sustaining business forward through patient resolution.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.
Manage medical records, bills, and documentation for personal injury claims.
Communicate with clients, providers, and insurance adjusters professionally.
Maintain accurate case documentation and track records within the system.
The Ward Law Group is recognized as one of the Best Places to Work. They serve their community with compassion and excellence, empowering their employees to deliver real results for their clients. They foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes.
Execute day-to-day provider enrollment, credentialing, and licensing tasks under guidance.
Input, maintain, and update provider data across databases and internal systems.
Review and process enrollment applications, supporting documentation, and status updates.
Allara is a women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams and is trusted by over 60,000 women nationwide.
Support referral tracking, specialty care coordination, and documentation workflows within the electronic health record system.
Monitor referral activity, including STAT, urgent, and priority cases, to support continuity of patient care.
Collaborate with appointing, referral, and operational support teams to help maintain workflow accuracy, service quality, and reporting consistency.
They support coordinated healthcare operations within a structured, technology-supported environment. International SOS Government Medical Services delivers high-quality care in dynamic healthcare environments while collaborating with experienced clinical and operational teams.