Job Description
As our Mid-Market Account Success Leader, you’ll be the captain of retention + expansion for our mid-sized customers. You’ll lead a team dedicated to increasing Gross Revenue Retention (GRR), accelerating expansion ARR, and ultimately driving Net Revenue Retention (NRR) > 100%. You’ll set strategy, build repeatable playbooks, coach your team to excellence, and ensure our mid-market customers see, use, and love the value we deliver. Hire, coach, and inspire a team of Mid-Market Account Success Managers (ASMs) focused on both renewal and expansion revenue. Foster a high-performance, transparent, collaborative culture focused on outcomes, learning, and fun. Build, refine, and execute playbooks and develop profuse account and success plans to ensure adoption, value, growth, and retention. You will own key metrics like GRR, expansion ARR, NRR, churn risk, customer health, renewal pipeline, and upsell pipeline.
About Crossbeam
Crossbeam built our company on a simple but powerful realization: partner ecosystems hold untapped potential to transform how companies go to market.