Client Director, BMW

Client Management:

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.

Sales & Business Development:

• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
• Oversee growth of global accounts, including development and deployment of worldwide resources.

Technical Experience:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations).
• Understanding of broad, macro-level business IT needs for a prospective client.