Senior Group Manager, Customer Success

Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

Responsibilities include lead and develop a team of high-performing Customer Success Managers, serve as an internal coach to direct reports reporting on engagement, escalation management, and strategies to help the team meet their goals, accountable for tracking and reporting that direct reports are on-track for renewal, expansion, reference-ability, and satisfaction targets in accordance with department goals among other duties.