Customer Onboarding Specialist w/ English and French

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections. Post-set-up, you will have ownership of the customer and follow up regularly to upsell product features and plan.

Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and French. Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey.

Provide a consultative approach to customers to ensure a proper utilisation of Lodgify. Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells. Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team. Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.