Clinical Quality Specialist (RN)

Role Overview:

• The Clinical Quality Specialist (RN) ensures quality, safety, and value of the member journey at Included Health.
• Focuses on how members experience care across all touch points, from virtual visits to follow-up communications.
• Works under the guidance of the Clinical Quality and Safety leadership team.

Key Responsibilities:

• Review charts, calls, messages, and member interactions to assess quality and safety using standardized tools.
• Use AI-enabled tools in daily work, reviewing AI-generated flags for clinical accuracy and member-centric tone.
• Assist with data collection, basic analysis, and preparation of materials for audits and quality initiatives.

Qualifications:

• Registered Nurse (RN) in good standing with a state nursing board; BSN required.
• Typically 1–3 years of clinical nursing experience, preferably in primary care or care management.
• Comfortable with technology and AI tools, including EHRs and reporting dashboards.

Compensation & Benefits:

• Base salary range: $73,700–$106,128 per year, plus equity and comprehensive benefits.
• Benefits include remote-first culture, 401(k), medical, vision, dental, paid parental leave, and work-from-home reimbursement.
• 12 weeks of 100% paid parental leave for all types of family building.