Account Manager

As an Account Manager, you’ll be the strategic partner our customers rely on to transform their legal operations, maximize automation, and unlock long-term value. Your primary focus will be increasing Net Revenue Retention to 115%+ across a high-value portfolio, overseeing $3M+ in Annual Recurring Revenue. You'll lead conversations that go beyond usage—rooted in outcomes, value realization, and forward-looking automation strategies. You’re not just managing relationships—you’re building meaningful, executive-level partnerships.

You’ll guide our clients through key milestones, uncover growth opportunities, and lead with commercial acumen to secure renewals, expand accounts, and solidify Plexus as a mission-critical partner. The role is open to either Melbourne or Sydney. The company is interested in candidates based in California or the broader West Coast, as this region best aligns with their Australian time zone requirements.