Job Description
The Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. Reporting to the Billing Supervisor within the Billing Operations organization, this role supports Brightspeed’s end-to-end billing process within the SAP Billing and Revenue Innovation Management (BRIM) platform. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.
Key responsibilities include executing monthly billing cycles, reviewing and validating data, performing reconciliations, conducting audits, partnering with IT and Finance teams, participating in system testing, identifying process improvements, developing billing dashboards, and collaborating with other teams to resolve billing disputes. The analyst also communicates recurring issues and recommends process enhancements to leadership.
About Brightspeed
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.