Job Description
Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers. Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries. Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews. Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement. Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies. Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support. Maintain accurate and up-to-date customer records in our internal systems.
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally.