Job Description
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. You'll need to be comfortable in a fast paced environment and able to take responsibility for delivering to customers. You will also need to care deeply about your team, their skills, and their career development. The role entails ensuring that all customer cases are responded to within the SLA, and in a professional manner. Hire, develop and train support team to match business requirements.
About Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.