Field Service Dispatcher

Help the Client succeed as the Field Service Dispatcher. Deliver excellent customer service as the first point of contact. Answer customer inquiries about services, pricing, and scheduling. Ensure a positive customer experience by resolving complaints professionally. Receive incoming service requests via phone, email, or system. Prioritize jobs based on urgency, location, and technician availability. Assign and dispatch technicians to customer sites. Act as the central point of contact between customers, technicians, and management. Provide technicians with job details, directions, and special instructions. Handle escalations or urgent customer issues quickly. Enter service requests and job details into the company's software/CRM system. Track technician locations and job progress using GPS or dispatch software. Manage last-minute changes such as sick technicians or equipment failures. Assist in troubleshooting customer concerns before or during service. Monitor workloads to ensure efficiency and productivity of the field team. Coordinate with parts/supply teams to ensure technicians have necessary materials. Assist managers with performance tracking and KPI reporting.