Information Architect

Skyward is seeking a detail-oriented and innovative Information Architect to lead the strategy, structure, and delivery of our training and support content. In this role, you’ll shape how users interact with our Help Center, Professional Development Center, and Skyward Community platforms—ensuring clarity, consistency, and usability across all touchpoints. What you’ll do: Design and maintain content architecture using DITA and XML. Develop and manage publishing scenarios and content strategies based on user behavior and feedback. Collaborate with cross-functional teams to ensure content aligns with user needs and business goals. Analyze and troubleshoot content structures, publishing errors, and user experience issues. Provide training and support to team members on structured authoring and content tools. Continuously refine content delivery methods using usability testing and CRM insights.