Similar Jobs
See allPrincipal Customer Success Manager
Nuvolo
US
Customer Success
Account Management
Strategic Planning
Customer Success Manager III ( East Region)
AvaSure
US
Salesforce
CRM
SaaS
Customer Success Manager - UK Remote
Mural Health
Europe
Account Management
Customer Success
Consulting
Customer Success Manager Canada
Jobgether
Canada
Zendesk
Asana
Notion
Customer Success Manager
Mongoose
US
CRM
SaaS
Data Analysis
Your responsibilities will include:
- Serve as a strategic advisor to a portfolio of high-profile customers, owning the full customer lifecycle from onboarding through renewal while driving adoption, engagement, retention, and long-term partnership success.
- Build trusted relationships with stakeholders at all levels, deliver strategic business reviews and success planning sessions, and align EnGen solutions to each client’s workforce development and business goals.
- Lead complex onboarding and implementation initiatives, ensuring customers are positioned for long-term success and that their learners demonstrate measurable outcomes from day one.
What we offer:
- Compensation will be commensurate with the candidate’s experience, qualifications, skills, and overall fit for the role.
- Great benefits: medical, dental, 401(k), home office reimbursement policy, professional development budget.
- Work with an incredible fully remote team of bright, dedicated, and creative individuals passionate about expanding access to education.
Engen
EnGen provides an English upskilling platform for working adults, aiming to close the English proficiency gap for the 13 million adult English learners in the U.S. workforce. They have scaled to nearly 130,000 learners and partner with employers, government agencies, and community colleges, with reported outcomes including 94% of learners improving their English confidence.