Power BI End-User Support Technician

We are seeking a Power BI End User Support Technician to join our IT team. The ideal person for this role will need to not only have a strong grasp of Power BI and its functionalities but also be flexible and a strategic thinker able to take on a variety of tasks. As a Power BI End User Support Technician, you will be responsible for providing technical Power BI end-user support for issues and requests while maintaining exceptional end-user customer experience.

You will provide daily support to end users ensuring fast resolution of Power BI incidents and requests. Furthermore, you will receive, analyze, and identify solutions to complex issues in Power BI, working closely with different internal stakeholders. You will also resolve tickets and escalations ensuring that the end-users stay informed as to the status/solution of their issues and record technical issues and document findings to create user guides or knowledge base and training sessions. Act as an advisor to end-users handling complex, repeatable, or escalated cases, while collaborating within and across teams, leveraging troubleshooting tools and practices.