Adoption Specialist Mexico (Remote)

Customer Adoption:

• Guide SMB customers through the adoption and onboarding process.
• Conduct group training sessions, webinars, and virtual workshops.
• Provide best practices and guidance that align with customer needs and business outcomes.

Customer Engagement:

• Meet directly with customers in 1:1 video conferences to conduct account reviews.
• Share utilization insights and provide actionable recommendations to improve ROI and overall adoption.
• Manage multiple customer interactions efficiently through digital channels.

Collaboration:

• Partner with Customer Success Managers and internal teams to deliver consistent customer experiences.
• Use customer data and engagement metrics to identify at-risk accounts.
• Track and report on customer health and adoption metrics to measure success.