Director of Client Success

This leader will own enterprise client relationships driving retention, satisfaction, and expansion while ensuring delivery excellence, partnering closely with Sales, Solutions, Product Marketing, PMO and Analytics, driving expansion opportunities by identifying upsell and cross-sell paths in collaboration with sales. The Director is responsible for the client engagement lifecycle by managing recurring touchpoints to provide detailed MBR/QBR reporting on success rates, identifying product enhancements as well as opportunities for client revenue growth.

Ideal candidate will have experience in a fast paced, dynamic startup setting in the healthcare technology arena, with 10+ years of experience in client/vendor management, consulting or project management, experience in a leadership role, and proven experience in healthcare or designing digital health interventions.