Reporting Analyst

The Reporting Coordinator is responsible for overseeing data processing, reporting, and analysis to ensure leadership has a clear, data-driven view for decision-making. This role involves managing and optimizing reporting processes, creating insightful reports, and monitoring key performance indicators (KPIs) to assess business performance. The Coordinator will work closely with the service department, collaborating daily with service leaders to provide strategic insights, such as workforce utilization percentages and service request resolution times, while also supporting continuous improvement initiatives. Oversee the creation, development, and maintenance of reports, datasets, ad hoc requests, and dashboards for service managers and leadership using system tools and databases. Ensure data accuracy and consistency while monitoring reporting performance against agreed service industry metrics. Lead the development of new Tableau dashboards, complex data projects, automation of current reports, and identification of future reporting needs related to the service business. Actively participate in business analysis activities, operational reviews, and meetings with service leaders to present insights and gain a deep understanding of the business from an operational perspective. Translate business requirements into clear specifications to develop the necessary reports and dashboards, integrating data from multiple sources. Identify opportunities for process improvement and efficiency in reporting and data management.