Support Engineer

Job Responsibilities:

• Answer inbound phone calls from customers on the technical support line.
• Respond to emails from customers.
• Assist employees with general IT issues such as email, wireless, and other IT products.

Technical Skills:

• Administer and troubleshoot issues related to hardware, systems, and networks.
• Analyze application data and ensure accuracy with resolutions.
• Assist customers with technical issues related to Bluesight products.

Qualifications:

• Bachelor's degree in related field preferred.
• Strong analytical and problem-solving skills.
• Knowledge and experience in a SaaS environment is preferred.