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Key Responsibilities:
- Answer phone calls, emails, and chats with professionalism and care.
- Ensure follow-up and resolution or escalation of learner concerns.
- Uncover patterns of concerns and escalate to appropriate party.
Qualifications:
- High school diploma required; some college from accredited institution preferred.
- Demonstrated proficiency in Microsoft Office required.
- Prior experience in higher education preferred; willingness to work evenings as required.
Work Environment:
- Full-time remote position with set hours 9:00 AM - 5:30 PM MST.
- New hires attend orientation in Salt Lake City, Utah (travel covered).
- Commitment to diversity and inclusion; equal opportunity employer.
Nightingale Education Group
Nightingale Education Group focuses on higher learning in healthcare professions, contributing to education, health, and employment systems through academic achievement and professional development. They have graduated nearly 5,000 nurses and emphasize a positive work-life integration and professional growth.