Senior Professional Services Software Engineer

Professional Services Software Engineers are members of the Customer Tools engineering team at JumpCloud. The Customer Tools team owns, maintains and builds creative and custom solutions directly to/for our customers. These tools and solutions range from stand-alone automation tools with full blown GUIs to interactive CLI scripts and custom reports of varying complexity. The Customer Tools team is part of the Professional Services department at JumpCloud, which offers the team a unique engineering environment and experience along with the opportunity to work on a wide range of projects that touch various aspects of the JumpCloud platform. Meet with and build solutions for customers. Collaborate with members of the Customer Tools team on projects and solutions that improve quality of life for customers. Leverage Jira to track work and liaise with internal stakeholders and other engineering teams. Interact directly with customers on projects, providing a scope of work, building documentation and supporting implementation. Identify trends and review data to make informed decisions regarding tooling improvements. Communicate regularly with various internal JumpCloud departments. Lead stand ups, planning/review meetings and post-mortems. Represent the Customer Tools team in strategic meetings with other internal stakeholders in JumpCloud. Own and design complex tools and solutions using your advanced knowledge of your primary language and deep understanding of JumpCloud’s code base and customers. Lead the prioritization of work for each sprint. Provide regular feedback and opportunities for growth to less experienced members of the team. Actively seek opportunities to improve other members of the team and contribute to key initiatives led by GCS, Engineering and Product.