Field Applications Engineer

This role is part of our Customer Experience team, partnering with sales and customer success to accelerate time- to-value for our customers. You'll collaborate closely with the post-sales team to orchestrate timely and highly efficient deployments of our DeviceLink and Source Control solution, ensuring seamless integration and optimal performance for our customers. You'll provide comprehensive and continuous support to key accounts who have deployed Copia, serving as their primary point of contact for troubleshooting, optimization, and ongoing technical assistance. You'll work closely with the product and engineering teams to understand and address custom integration requirements from customers. Engage proactively with customers to develop and implement best-practices for securing Operational Technology (OT) networks, while ensuring secure data and code access in alignment with industry standards and compliance requirements. Lead customer training and enablement sessions, both virtually and on-site, to educate customers - driving adoption, improving best-practice workflows, and ensuring customers achieve full value.