CRM Content Automation Manager

This role is about building and scaling automated content generation systems that supercharge CRM campaigns through machine learning models, natural language processing, and LLM-driven frameworks. You’ll design and implement the pipelines, models, and integrations that automate personalized content across millions of customers, making every message smart, contextual, and conversion-focused. You’ll be the one who makes the content generation and its life-cycle faster, smarter, and more predictive.

Key responsibilites include designing and training machine learning models to automate CRM content generation, testing, and optimization. Building and maintaining scalable pipelines for LLM-based personalization across email, push, and in-app channels. Integrate generative AI systems with existing CRM tools. Fine-tune large language models for tone, brand voice, and conversion optimization. Implement feedback loops to continuously improve automated outputs based on performance data. Ensure compliance with data governance, ethics, and privacy.