Job Description
We are seeking a Small & Mid-Sized Business (SMB) Account Manager to join our growing Canadian team. You will own a book of business consisting of single-location dental practices across Canada. Your focus will be on driving adoption, satisfaction, and revenue growth through regular engagement, outbound touchpoints, and performance optimization.
You will be responsible for Customer Relationship Management by building and maintaining strong, trust-based relationships with dentists, office managers, and clinical staff. You'll drive retention & growth, conduct regular outbound calls, emails, and virtual meetings, respond promptly to practice needs, deliver ongoing product education, track account metrics and share actionable feedback with product, operations & leadership.Up to 15% travel is expected for customer visits, events, and company meetings.
About Dandy
Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B by simplifying and modernizing every function of the dental practice.