Support Specialist I

Concentra 🏥⚕️🏢

Benefits

Job Description

The Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution. Collect appropriate and accurate information while handling support incidents, including logging, follow up, updating and closing of incidents, tasks or chats assigned. Escalate unresolved incidents as needed. Maintain established goals set surrounding availability surrounding contacts and quality of documentation surrounding the life cycle of a support incident. Utilize and contribute feedback to support Knowledgebase. Support the mission and direction of Concentra, both within the Information Services department and throughout the corporation, assist and collaborate with other colleagues, while promoting a positive workplace. Monitor and report on any security violations related to the unwarranted access to corporate data.

About Concentra

Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare.

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