Senior Technical Consultant - ITOM

Join the Customer Excellence Group Technology Workflows team and collaborate with talented consultants to deliver next-generation solutions for ServiceNow’s customers. This team specialises in implementing IT solutions, offering advisory services, adopting best practices, driving innovation, and designing architectures for our clients and partners. As a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM), you will deliver ServiceNow solutions in a client-focused consulting environment.

You will serve as a thought leader in implementation projects, delivering technical solutions and guidance, configure the ServiceNow Platform using best practices, lead technical aspects of project and solution delivery, facilitate workshops with stakeholders, design and implement ITOM solutions, provide governance and advisory support, guide clients in leveraging ServiceNow capabilities, assist in documentation, offer feedback to product development, collaborate with sales teams, and enhance implementation methodologies. Travel up to 50% annually, depending on customer needs.