Job Description

Lead a variety of projects and initiatives, helping define strategy and user experience vision through cross-functional collaboration and alignment. Conduct user research, present research findings, and craft end-to-end product journeys and experiences that connect users with Forethought’s services and brands. Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions. Communicate design direction and intent with user insights, design rationales, and frameworks. Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs. Contribute to the design system and lead the look & feel and technical direction of the coherent product experiences.

About Forethought

Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution.

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