Job Description
The IT Automation Engineer is a force-multiplier for the IT and Security teams, focused on improving operational efficiency by automating manual tasks. This role leverages scripting and workflow tools to streamline Tier 1 operations and integrate various enterprise systems. Identify repetitive Tier 1 tasks (e.g., password resets, ticket routing, patch triggers) and build solutions to fully automate them. Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs. Write and maintain robust PowerShell/Python scripts for endpoint management and service maintenance tasks. Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.
About Smartsheet
Smartsheet has helped people and teams achieve–well, anything for over 20 years, from seamless work management to smart, scalable solutions.