Senior Data Analyst, Customer Solutions

This role leads the optimization and post-go-live integration of RADAR’s platform across pilot and fleet deployments. You will act as the main liaison between RADAR’s engineering organization and retail customers, ensuring ongoing success and scale of the solution. You will collaborate cross-functionally to surface performance issues, quantify performance, and implement improvements to maximize value for the customer. In your first 30 days, you will: Complete onboarding with Customer Solutions, Engineering, and Customer Experience teams. Review RADAR’s solution architecture and integrations with fleet and pilot customers. Analyze current QA and monitoring to identify key improvement opportunities. Conduct stakeholder interviews to document known pain points. Shadow current engagements to understand the flow of feedback, escalation and remediation In your first 60 days, you will: Design and validate QA scenarios for field testing during and after deployment of new features and customers. Collaborate with engineering and Customer Experience to support field testing. Collaborate with engineering and product to triage known and new performance issues. Contribute to cross-functional workshops focused on customer success. In your first 90 days, you will: Drive iteration on solution components based on system performance and customer feedback. Create baseline dashboards to visualize key health and performance metrics. Formalize a playbook for system issue detection and remediation. Begin mentoring newer team members on performance troubleshooting and analysis.