Technical Support Engineer

Customer Support:

• Troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing.
• Take ownership of customer problems.
• Document common issues, solutions, and best practices to build our knowledge base.

Responsibilities:

• Collaborate with the Engineering teams to address critical issues.
• Communicate customer needs.
• Influence product improvements.

Requirements:

• 2-3 years hands-on Kubernetes experience in production environments.
• Strong Linux/Unix system administration skills.
• Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets.