Job Description
Maintain client accounts, ensure customers derive value, manage renewals, identify expansion opportunities, and serve as their primary point of contact. The ideal candidate is passionate about sales, driven to hit targets, and committed to providing exceptional customer service. If you love building meaningful, long-lasting relationships that drive our business forward, you'll thrive in this role.
Close net new revenue through customer expansion and cross-selling new Retool products. Execute successful contract renewals. Drive quality pipeline growth with new products, application use cases, product updates, and marketing-driven events. Understand our customer use cases and their business initiatives to optimize Retool usage and to introduce new use case ideas. Deliver optimal forecasts and commercial outcomes by running strategic sales processes with a consistent sales methodology. Evaluate core usage trends, articulate Retool's impact, and provide strategic recommendations during account reviews. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. Manage customer expectations with clear communication skills and reliable follow ups.
About Retool
Retool is building the first enterprise AppGen platform to transform natural language into production-ready code, integrates directly with business data, and meets the highest standards of security.