Customer Success Manager

As a Customer Success Manager at Karbon, you'll take ownership of your own clients. You'll become an expert in the best practices of practice management and provide consultative advice, that will lead to scoping and leading successful projects to drive change. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites. Some of your main responsibilities will include: Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.

Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.

Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers.

Manage upcoming customer renewals

Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers

Monitor customer health and usage metrics to work proactively

Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support

Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.