Client Engagement Specialist / Admission Specialist - East Coast Hours

The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey. Key Responsibilities: Field inquiries from potential clients via phone, email, and online forms. Match clients with therapists that best suit their psychological needs and logistical preferences. Schedule appointments based on providers' availability and abilities. Manage lead nurturing processes to convert inquiries into active clients. Maintain high levels of client satisfaction and service excellence throughout the intake process. Collaborate with therapists and support staff to ensure seamless client transitions. Keep accurate records of client interactions and statuses in our CRM system. Provide a warm, friendly, and welcoming environment upon initial contact with each patient, in addition to providing a warm handoff to providers and support staff. Stay informed about the latest developments in mental health to enhance client interactions.